Sonic Area Coach

3916 GARTH ROAD Baytown, Texas Apply
SONIC is all about having fun while you work and gaining a sense of accomplishment along the way. Not only do you work with fantastic people, you'll get great pay, flexible hours and a cool uniform. As a Sonic Multi-Unit Leader, you will be managing the operations of all General Managers and employees within multiple SONIC drive-ins. You will also be responsible for training and supporting the drive-ins’ employees to ensure we provide quality food in a clean, safe and efficient manner so that our guests will have an enjoyable experience at Sonic! The job duties include: - Manages, trains, and coaches Working Partners/General Managers and conducts management orientation. - Directs and assigns employees as needed to ensure all aspects of service meet operational standards - Oversee multiple drive-in employees and management in performing all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and if applicable Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards. - Adheres to and monitors management compliance of the drive-in employee handbook, policies and practices. - Takes appropriate action to address employee issues and policy violations and immediately reports all employee issues, complaints and policy violations to his/her immediate supervisor. - Reviews employee and drive-in management work schedules in a timely manner to ensure continuous ability to properly serve guests in accordance with Sonic Drive-In policy and applicable law. - Monitors multiple drive-in cost control procedures for food, labor, paper and inventory. Takes immediate corrective action when necessary. - Monitors performance of vendors. Takes immediate corrective action when necessary. - Audits drive-in employment-related records and payroll records. - Reinforces the importance of placing guest needs first to drive-in management on a consistent basis. - Responds to escalated guest requests and complaints in a respectful manner. Takes immediate corrective action when necessary. - Recruits, interviews and hire management team members to achieve proper staffing levels. - Approves compensation levels of drive-in employees and managers within company guidelines. - Prepares all necessary operational reports for multiple drive-ins. Develops appropriate action plans to resolve unfavorable financial and/or sales trends. - Develops and implements a marketing plan for region. Sure, classic cars and vintage threads may be things of the past, but the Sonic Drive-In experience will always be groovy, right on, awesome, wicked, fab, the bee’s knees, cruisin’ . . . you get the picture! It’s downright sensational!! - High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred - Minimum of three (3) years of restaurant management experience (QSR preferred), experience running shifts without supervision - Multi-unit supervision experience is preferred. - Required to work a minimum 5 day workweek including irregular hours, nights, weekends and holidays - Knowledge of recruiting, interviewing and selection practices - Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations - Leadership and supervisory practices and skills; effective verbal and written communication skills - Basic accounting and computer skills - Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems - Problem solving, decision-making and conflict-resolution skills - Abide by the company’s appearance, uniform and hygiene standards
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  • Multi-Unit Leadership, Baytown, Texas, United StatesRemove